APA   Click to copy
Stergiou, D. (2022). Importance-Performance Analysis. In D. Buhalis (Ed.), Encyclopedia of Tourism Management and Marketing (pp. 654–657). Edward Elgar . https://doi.org/10.4337/9781800377486.importanceperformance.analysis

Chicago/Turabian   Click to copy
Stergiou, D. “Importance-Performance Analysis.” In Encyclopedia of Tourism Management and Marketing, edited by D. Buhalis, 654–657. Edward Elgar , 2022.

MLA   Click to copy
Stergiou, D. “Importance-Performance Analysis.” Encyclopedia of Tourism Management and Marketing, edited by D. Buhalis, Edward Elgar , 2022, pp. 654–57, doi:10.4337/9781800377486.importanceperformance.analysis.

@inbook{stergiou2022a,
  title = {Importance-Performance Analysis},
  year = {2022},
  pages = {654-657},
  publisher = {Edward Elgar },
  doi = {10.4337/9781800377486.importanceperformance.analysis},
  author = {Stergiou, D.},
  editor = {Buhalis, D.},
  booktitle = {Encyclopedia of Tourism Management and Marketing}
}